General Conditions of Sale, in force since:17.07.2024



INTRODUCTION



This information is provided for the site https://www.b-bmedicisoderini.com/home(Site).



Seller's data: Lungarno RE di Bordigiago Alessandro s.a.s., with head office at Via Imbriani 85, Sesto Fiorentino, Telephone 3939701767, PEC [email protected], VAT no. 06637040483, registered with the Florence Chamber of Commerce(Seller or Vendor)



Service sold on the Site: Bed&Breakfast(Service). More information about the full address of the accommodation covered by the Service, availability dates, maximum guest capacity, presence of additional services, total rental cost, security deposit (if any), cancellation policies, house rules, additional services available, nearby tourist attractions, and conditions for returning the security deposit are available on the Site.



Art. 1 Scope



1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site. To finalize the purchase of the Services, you must click on a link that will direct you to an external platform. This being the case, the Seller is the only entity that will provide the Service you have purchased. The terms of sale and privacy policy of the Site prevail over any legal documents that may be present on the third-party platform.



1.2 Should it be made possible by the Site, entering your tax code during a purchase implies that you are acting as a "Consumer". It is reminded that an individual is considered a Consumer if they are acting for purposes unrelated to any entrepreneurial, commercial, professional, or craft activity they may engage in. If, however, there is the option to enter a VAT number (yours or that of a legal entity), this implies a purchase as a "Professional". A Professional is defined as an individual or legal entity that acts in the exercise of their own entrepreneurial, commercial, craft or professional activity, or as an intermediary. The implications of purchasing as a Consumer rather than a Professional will be described later in this document.



1.3 The terms indicated are intended as working days, therefore excluding Saturdays, Sundays and national holidays. The images and descriptions on the Site are intended as indicative only. The colors may differ from the real ones due to the settings of the computer systems or computers you use to view them.



1.4 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. You are therefore invited to regularly access the Site and consult the most up-to-date version of the General Conditions of Sale before making any purchase.



1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.



1.6 The present General Sale Conditions do not regulate the sale of products and/or services by subjects other than the Seller that may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with such subjects it is necessary to verify their conditions of sale. The Seller is not responsible for the supply of services and/or the sale of products by such subjects.



1.7 The Seller does not control and/or monitor the websites that can be consulted through such links. The Seller is therefore not responsible for the content of such sites or for any errors and/or omissions and/or violations of law by the same.



1.8 You are required to carefully read these General Conditions of Sale as well as all other information that the Seller provides on the Site, including during the purchase process.



1.9 On the Site it is also possible to place orders by email. Insofar as they are compatible, the clauses indicated in these General Conditions of Sale also apply to these types of orders. The Seller reserves the right to send you by email different and separate General Conditions of Sale, effective only for purchase by email. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.



1.10 The entirety of any element of the Site is the property of the Seller or a third party. Except with the specific written consent of the Seller, you may not reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or any part of the content of the Site.



1.11 In no event shall Seller be liable to you or any third party for any indirect, incidental, special or consequential damages. This includes, but is not limited to, any loss of income or other indirect loss resulting from the use of or inability to use the Site. Seller makes no warranty or representation that: (i) the Site is free of viruses or programs that may damage data; (ii) the information contained on the Site is accurate, complete and current.



1.12 This document fully governs the relationship between you and the Seller. In any event, the rights and obligations provided for by the law applicable from time to time are not affected. The Seller may organise competitions and prize operations reserved for users of the Site. The regulations of each contest or prize operation will be available in a special section of the Site. Where the prizes consist of discount vouchers, purchase vouchers or equivalent forms, they may in no case be converted into money.



Art. 2 Purchases on the Site



2.1 In order to make purchases on the Site it is necessary to follow the procedure present on the Site itself, inserting the data requested from time to time. The contract of sale is concluded when the order reaches the server of the Seller.



2.2 You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Site.



2.3 You warrant that the personal information provided by you is complete and truthful and you agree to indemnify and hold the Seller harmless from any damages, liabilities and/or penalties arising out of and/or in any way connected with the breach of this undertaking. You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of your Site access credentials.



2.4 The Seller reserves the right to refuse orders that come from users who have previously violated these General Conditions of Sale or any regulatory provision.



2.5 In order to send a purchase order it it is not necessary to accept these General Conditions of Sale. In any case, sending the purchase order constitutes acceptance of this document.



2.6 After each order on the Site, you will receive an order confirmation email. The order confirmation email shall contain at least the following information: (i) Seller's data; (ii) characteristics of the Product purchased; (iii) purchase price and any taxes; (iv) any additional cost; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) means of payment used.



2.7 Payment of a deposit is not required to use the services offered for sale on the Site.



Art. 3 Prices



3.1 On the Site:

prices include VAT.


3.2 The Seller reserves the right to change the price of the Services, at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site at the time of placing the order and that no account will be taken of any variations (upwards or downwards) subsequent to the transmission of the same.



3.3 The purchase contract is resolutively conditional on non-payment of the Total Amount Due. Unless otherwise agreed with you in writing, the order will be cancelled accordingly.



Art. 4 Means of payements



4.1 This article describes the payment methods available on the Site. The user can read more information by accessing the "Payments" section on the Site. The user can access this section directly from the footer of the Site.



4.2 Payment by credit card is considered completed and approved by the cardholder. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller therefore never has access to and does not store, not even if you choose to store such data on the Site, the data of your payment card used to pay for the Service.



4.3

VISA.
MasterCard.
American Express.
Discover.
Google Pay.
Samsung Pay.
Maestro.
UnionPay.
ApplePay.


4.4 On the Site it is possible to pay by bank transfer. In this case the coordinates for proceeding with the payment will be available directly on the Site or communicated by email after the purchase order has been placed.



4.4 You cannot make purchases on the Site using coupons, vouchers or discount vouchers.



4.5

At the date of publication of these Conditions of Sale, the Seller does not use alternative payment instruments (e.g. cryptocurrencies or services such as PayPal).


Art. 5 Right of withdrawal



5.1 We invite you to read with particular attention to this article, which governs the right of withdrawal.



5.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. You may exercise this right within 14 calendar days from the conclusion of the contract. If you purchased as a Professional the right of withdrawal does not apply, unless otherwise agreed with the Seller.



Possible exceptions to the right of withdrawal are set out in this article 5. If there are no exceptions to the right of withdrawal, this article 5 is fully applicable.





5.3 With particular reference to the preceding article, the Vendor informs you that if you have purchased as a Consumer, you do not have the right of withdrawal since the Service sold on the Site concerns the provision of accommodation for non-residential purposes and/or the provision of services related to leisure activities, categories for which the law excludes the right of withdrawal. If you purchased as a Professional, the right of withdrawal is excluded by law.



Art. 6 Legal Warranty of Conformity



6.1 The Legal Guarantee of Conformity is reserved for the Consumer. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.



6.2 The Vendor shall be liable to the Consumer for any lack of conformity of the Service that becomes apparent within two years after purchase. The action to assert defects that have not been maliciously concealed by the Seller shall, in any case, be time-barred within a period of twenty-six months from the provision of the Service. In the event of a lack of conformity' of the Service, the Consumer shall be entitled to the restoration of conformity' or to receive a proportional reduction of the price or to the termination of the contract for non-performance.



6.3 If you purchased as a Professional, the above articles do not apply.



Art. 7 Out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution



7.1 The Seller informs the user who has the status of Consumer that, in the event that he has made a complaint directly to the Seller, following which it has not been possible to resolve the dispute thus arising, the Seller shall provide information on the Alternative Dispute Resolution body or bodies for the extra-judicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Sales Conditions (ADR bodies), specifying whether or not he intends to make use of such bodies to resolve the dispute itself.



7.2 The Seller also informs the user who is a Consumer that a European platform for the online resolution of consumer disputes has been set up (the so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr. Through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and initiate a procedure for the online resolution of the dispute in which he/she is involved.



7.3 In any case, the right of the consumer user to refer the dispute arising from these General Conditions of Sale to the competent ordinary judge, whatever the outcome of the procedure for the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code, is not affected.

The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these Terms and Conditions of Sale, the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 5,000.00. The text of the regulation can be found on the website http://www.eur-lex.europa.eu.



Art. 8 Customer service



8.1 It is possible to ask for information, send communications, request assistance or forward complaints by contacting the Seller at the addresses indicated in the Foreword, or by using the contact form eventually present on the Site.



8.2 The Seller shall answer in an approximate time of 2 days.



Art. 9. Material published on the Site



9.1 Any material published on the Site is protected by the applicable copyright laws. Without permission from the Seller or the third party copyright holder, you may not copy, publish, modify or use in any way or for any purpose any material posted on the Site.



9.2 Pursuant to the provisions of Legislative Decree No. 26 of 7 March 2023, the Site informs you that no tool is implemented on the Site that allows users to publish reviews.



9.3 You are, however, invited to access this article on the occasion of future purchases to check whether a tool has been implemented on the Site that allows users to post their own reviews related to shopping experiences on the Site.



Art. 10. Applicable law. Jurisdiction



10.1 Contracts of purchase concluded through the Website are governed by what is indicated in these General Conditions of Sale and, as provided for, by the Italian Consumer Code.



10.2 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of this document, the competent court is the place where the user resides or has elected domicile. In the case of a professional user, for any dispute relating to the application, execution and interpretation of this document is instead competent the Court where the Seller is located in accordance with what is provided in the Introduction.



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Privacy policy on the processing of personal data. Effective as of 17.07.2024



INTRODUCTION



This information takes into account the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and of the Privacy Code (Legislative Decree 30 June 2003 n. 196). The document has also been drafted in accordance with the Guidelines of the Privacy Guarantor (especially the Guidelines for combating spam issued by the Privacy Guarantor on July 4, 2013).



Data Controller: Lungarno RE di Bordigiago Alessandro s.a.s., with head office at Via Imbriani 85, Sesto Fiorentino, Telephone 3939701767, PEC [email protected], VAT no. 06637040483, registered with the Florence Chamber of Commerce



Site to which this privacy policy refers:https://www.b-bmedicisoderini.com/home (Sito).



The Data Controller has not appointed a DPO. Therefore, you may send any inquiries directly to the Data Controller.



GENERAL INFORMATION



This document describes how the Data Controller processes your personal data.



The following describes the main processing of your personal data. In particular, we explain the legal basis of the processing, whether the provision of personal data is compulsory and the consequences of not providing personal data. To better describe your rights, if necessary, we have specified if and when a certain processing of personal data is not carried out.



Site registration



The Site does not offer the possibility of registration. Therefore, the Data Controller does not process your personal data for this purpose.



Purchases on the Site



Your personal data will be processed to allow you to make purchases on the Site. in the case of making an online purchase order, to allow the conclusion of the purchase contract and the proper execution of transactions related to the same (and, if necessary under the legislation, to fulfill tax obligations). This treatment of personal data also includes the possibility of sending communications (e.g. tracking and order information) via automated tools such as SMS and/or WhatsApp. The legal basis for the processing is the obligation of the Data Controller to execute the contract with the data subject or to comply with legal obligations. Apart from the above (and therefore your consent), the Data Controller may process your data for the purpose of so-called "soft-spam", governed by art. 130 of the Privacy Code. This means that limited to the email you provided in the context of a purchase through the Site, the Data Controller will process the email to allow direct offers from similar products/services, unless you object to such processing in the manner provided by this policy. The legal basis for processing is the legitimate interest of the Data Controller to send this type of communication. This legitimate interest can be considered equivalent to the interest of the data subject in receiving "soft-spam" communications.The Data Controller may send emails to remind the user to complete a purchase. The legal basis for this processing is the legitimate interest of the Data Controller in sending this type of communication.



Answering your requests



Your data will be processed to respond to your requests for information. The conferment is optional, but your refusal will make it impossible for the Data Controller to answer your questions. The legal basis for the processing is the legitimate interest of the Data Controller in fulfilling your requests. This legitimate interest is equivalent to the user's interest in receiving a response to communications sent to the Data Controller.



Marketing



The Data Controller will not send you advertising material and/or newsletters regarding its own products or those of third parties.



Profiling



The Data Controller does not carry out "profiling" with your personal data. Therefore, it will not send you advertising material and/or newsletters relating to its own products or third parties of your specific interest.



Data transfer



The Data Controller does not transfer your personal data to third parties.



Geolocalization



The Site does not implement tools to geolocate the user's IP address.



Curriculum Vitae



It is not possible to send CVs via the Website. Your data will therefore not be processed for these purposes.



Booking Service



The information and data requested when booking an appointment and/or service will be used to enable you to make the booking with the Data Controller as explained on the Site. The legal basis of the processing is the Data Controller's need to execute pre-contractual measures taken at the request of the data subject. The provision of data is optional. However, your refusal to provide the data will make it impossible to book an appointment and/or service on the Site.



Fotografie e video



The Data Controller does not request the publication of photographs and/or videos of you. Therefore, your data will not be processed for these purposes.



Web scraping



The use of any automated process or system to access, acquire, copy, or monitor any part of our website, including, but not limited to, web scraping, crawling, or spidering techniques, is expressly prohibited. The Data Controller reserves the right to take all necessary measures, including legal action, to prevent and prosecute any unauthorised scraping activities. By using the Site, the user or any third party agrees not to: (i) use automated systems, such as bots, scrapers, or spiders, to access or interact with the Site; (ii) collect content, data, or other information on the Site without express written permission; (iii) distribute, display, publish, or otherwise use content acquired through scraping techniques without consent. Any breach of this clause will be considered a material breach of the terms of use of the Site and will result in appropriate action being taken, including the possible suspension of access to the Site and the taking of legal action to protect the interests of the Data Controller.



Communication of personal data



As part of its ordinary business, the Data Controller may communicate your personal data to certain categories of subjects. In article 2 you can find the list of subjects to which the Data Controller communicates your personal data. In order to facilitate the protection of your rights, Article 2 may specify in certain cases when your data is not communicated to third parties.

The "communication" of personal data to third parties is different from the "transfer" (governed by the preceding point). In fact, in the communication the third party to whom the data is transmitted can use it only for the specific purposes described in the relationship with the Data Controller. In the transfer, instead, the third party becomes the autonomous Data Controller. Moreover, to transfer your personal data to third parties is always required your consent.



Without prejudice to the foregoing, it is understood that the Data Controller may still use your personal data in order to correctly fulfill the obligations provided for by the laws in force.



PRIVACY POLICY



Art. 1 Method of processing



1.1 The processing of your personal data will be mainly carried out with the help of electronic or automated means, according to the methods and with the tools suitable to ensure their security and confidentiality.



1.2 The information acquired and the methods of treatment will be relevant and not excessive in relation to the type of services rendered. Your data will also be managed and protected in secure computer environments appropriate to the circumstances.



1.3 Through the Site are not processed "special data". Particular data are those that can reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union, health and sex life.



1.4 No judicial data is processed through the Site.



Art. 2 Communication of personal data



The Data Controller may communicate your personal data to certain categories of subjects. The subjects to whom the Data Controller reserves the right to communicate your data are indicated below:



The Data Controller may communicate your personal data to all those subjects (including Public Authorities) who have access to personal data by virtue of regulatory or administrative measures.
Your personal data may also be disclosed to all those public and / or private individuals and / or legal entities (legal, administrative and tax, judicial offices, Chambers of Commerce, Chambers and Offices of Labor, etc..), if the communication is necessary or functional to the proper fulfillment of obligations under the law.
The Data Controller does not make use of employees and/or collaborators in any capacity. Therefore, your personal data will not be communicated to this category of subjects.
The Data Controller does not use companies, consultants or professionals in charge of the installation, maintenance, updating and, in general, the management of the Data Controller's hardware and software. Therefore, your data will not be communicated to these categories of subjects.
The Data Controller does not use CRM platforms (companies that carry out the activity of sending automated communications to users. Therefore, your personal data are not communicated to these companies.
The Data Controller does not use external companies to provide customer care services. Therefore, your personal data will not be processed for this purpose.
The Data Controller utilizes banking institutions and companies that manage national and international payment networks for online payments of products and services purchased through the Website.
Buyers' personal data are not communicated to couriers or forwarding agents.


The Data Controller reserves the right to modify the above list in accordance with its ordinary operations. Therefore, you are invited to regularly access this information to check to which subjects the Data Controller communicates your personal data.



Art. 3 Personal data retention



3.1 This article describes how long the Data Controller reserves the right to retain your personal data.



User data will be kept only for the time necessary to ensure the proper provision of the services offered through the Site.
For the purpose of executing the sales contract, the data will be kept for 10 years from the date of receipt of the purchase order. This is to allow the Data Controller to exercise its right of defence and to prove the Seller has performed its duties.
For customer care purposes, data will be deleted once the service is completed and, in any case, within a maximum period of 3 months after the last exchange of e-mails with the person concerned.
As provided for in Article 2220 of the Civil Code, invoices, as well as all accounting records in general, are kept for a minimum period of ten years from the date of registration, so that they can be presented in the event of an audit.


3.2 Without prejudice to the provisions of Article 3.1, the Data Controller may retain your personal data for the time required by specific regulations, as amended from time to time.



Art. 4 Transfer of personal data



4.1 The Data Controller is located in a country that has an adequate level of security from a regulatory standpoint. If the transfer of your personal data takes place to a non-EU country and for which the European Commission has expressed a judgment of adequacy, the transfer is deemed safe from a regulatory standpoint in any case. This article 4.1 indicates from time to time the countries where your personal data may possibly be transferred and where the European Commission has expressed a judgment of adequacy.

You are therefore invited to access this article regularly to check whether the transfer of your personal data takes place in a country with these characteristics.


4.2 Without prejudice to what is stated in article 4.1, your data may also be transferred to countries outside the EU for which the European Commission has not issued an adequacy opinion. You are therefore invited to regularly review this article 4.2 to find out to which of these countries your data may be transferred.



4.3 In this article, the Data Controller indicates the countries in which it may specifically direct its activities. This circumstance may imply the application of the legislation of the reference country, together with that which governs the relationship with the user as indicated in the Preamble.



At the request of the user, the Data Controller will apply to the processing of personal data any more favourable legislation provided for by the user's national legislation.


Art. 5. Your rights



The Data Controller informs you that you have the right:



to request from the Data Controller access to your personal data and the rectification or erasure of the same or the restriction of the processing thereof or to object to the processing thereof, in addition to the right to data portability
revoke consent at any time without affecting the lawfulness of the processing based on the consent given before revocation
to lodge a complaint with a supervisory authority (e.g. the Italian Data Protection Authority).


The rights referred to above may be exercised by making a request without formalities to the contacts indicated in the Introduction.



Art. 6. Amendments



The Data Controller reserves the right to make changes to this policy at any time, giving appropriate publicity to users of the Site and ensuring in any case an adequate and similar protection of personal data. In order to view any changes, you are invited to regularly consult this policy. In case of substantial changes to this privacy policy, the Data Controller may give notice of such changes also by email.



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